Shipping info

Regular Shipping Time:

SHIPPING TO OVER 200 COUNTRIES We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.

Shipping Worldwide:

All orders over $100 will be shipped using Premium Shipping!

Premium Shipping usually takes 2-3 weeks depending on location and includes a tracking number that can be located in the email you receive when your order is fulfilled. If you do not receive your purchase within the estimated time, don't worry! If your products do not arrive within 60 days you must send an email to ask@artfromheart.uk and our customer service reps will look into your case. If you reach out and after 60 days you still do not receive your item then you are guaranteed a full refund or a free reshipment on your purchase.

Shipping cost $3.99 for one type of product! Depending on the availability of the product in stock, the product can be shipped in different packages and with more than one tracking number!

Our Free Shipping option usually takes 3-4 weeks to arrive to your doorstep depending on your country of residence (Factors such as delayed logistics and customs clearings may have an impact on the delivery time).

Please note that due to item availability, some packages may be shipped separately. If you have received only one or two packages initially, don't worry, others will arrive soon.

If for some reason you can't track your parcel, the tracking number doesn't work, or something else! Please let us know!

Please follow all the information on the traking number on this site! It supports all kinds of deliveries!

https://parcelsapp.com/en/tracking

International Shipping We have received and fulfilled orders from over 50 countries across all the different continents. Customs in your country can hold up a package for a number of days, because we work with E-packet, FedEx and DHL this rarely happens and if it does it will be handled efficiently. You as the consumer are responsible for paying all applicable import fees if necessary.

Returns Strictly no returns or exchanges unless there are substantial defect(s) in the product(s) and the matter is brought to our attention within one week of your receipt of the item, and our team will be able to help you from there.

Please make sure you are ordering the correct item, size, and color. There are no returns on mistaken sizes. Make sure to read the measurements listed within each product description. If no measurements are listed, please email us.

Orders cannot be cancelled once made.

Our policy lasts 60 days. If 60 days have gone by since the fulfillment of your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

What are your shipping and processing times?

Please be aware that due to Covid-19 shipping has been affected domestically and globally so there may be some delays beyond our control.

Unexpected Delays

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